SCVO - DigiShift 86: building online communities

In this session, we’ll explore how to create vibrant, supportive online spaces that foster engagement and loyalty for your cause. Whether your goal is to offer support to service users, grow your donor base, or rally advocates for your cause, creating a well-managed digital community is crucial for long-term success.

Our expert speakers, Lynne Houmdi (Flexible Working Scotland) and Serena Snoad (Good Community and previously Alzheimer’s Society), will guide you through best practices for building and managing a thriving online community. This includes identifying your community’s unique needs, choosing the right platforms, and creating engaging content that resonates with your audience. You’ll learn how to leverage tools such as social media groups, forums, or specialized community platforms to foster deeper connections between your members, volunteers, and supporters. We’ll also explore how user-generated content and peer support can drive growth and loyalty within your community.

We’ll address common community management hurdles like moderating discussions, managing conflict, and keeping users engaged over time.

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