Renfrewshire COC - 12 Days of Digital December - Day 9 - Social Customer Service (NSDesign)
1.30pm - 3.30pm
On Day 9 of The 12 Days of Digital December, join award-winning digital marketer Gary Ennis from NSDesign for this session on what ‘great social service’ looks like in today’s connected world.
A fun, and engaging workshop discussing what ‘great social service’ looks like in today’s connected world. We’ll look at examples from a variety of companies and ask if we really deliver quality customer service, or do we focus on the numbers. Do we look for opportunities to wow customers across our social channels or do we just react to complaints.
Customer service is the “new marketing” – with your next customer checking to see how you supported the last one. You’re not judged on the complaint – you’re judged on how you respond. Be remembered for all the right reasons, and learn how to deliver outstanding customer service via your social media channels.