Business Gateway - Build a customer focused business
Business Gateway - Build a customer focused business
08/03/2024
2pm - 4pm
Did you know that a returning customer will typically spend more than two thirds more with your business than a brand new one?
Did you know that retaining just 5% of your customer base can give an increase of over 20% in profits for your business?
Having an effective strategy in place for your business to deliver great customer service is critical for your business.
We will cover:
- Why good customer service is critical for business growth
- What are the essentials of delivering great customer service and how should this be delivered?
- How to effectively manage different types of customers and their expectations
- How, why, and when you should measure the service a business delivers
- How to use the service provided to promote a business and enable growth
This webinar will be held on GoToMeeting.